Delivery Policy

Delivery time to anywhere in Brazil varies from 2 to 4 weeks
average after payment confirmation.

Remembering that we inform the tracking code of all products that are ordered with the shipping option WITH tracking code when selecting shipping.

If tracking doesn't work on our site, it will most likely work on one of these:
● http://global.cainiao.com
● http://www.correios.com.br/sistemas/rastreamento

Tracking codes take 3 to 7 business days to be forwarded from our suppliers to you, the customer.

We are not responsible if the product cannot be delivered to the recipient due to the delivery address being filled in incorrectly on our website at the time of checkout.

The time frame varies according to the agility of the Post Office and customs, but it usually takes between 10 and 20 days on average . The final delivery period is up to 40 business days.

After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay. If the Post Office is not in possession of your order, please contact us immediately so that we can check with our suppliers. Confirming that, if
there is a problem with the logistics of your order, we will refund your purchase FULL immediately after these verification steps.

It is important that you provide the means for delivery to be made to the address registered in your order. After 3 (three) proven delivery attempts, you will have to collect the order from a post office near your address.

Storage fees are charged if items are not collected within 7 calendar days. The amount of the fee depends on the weight/volume of the product.

CUSTOMS TAXATION
All products are shipped from abroad and are subject to customs taxation upon receipt. The amount of the tariffs is 60% of the purchase value, so if the amount charged is higher than this, please contact us so we can explain how to appeal with the post office.